Since I sell through Etsy, returns are governed by their returns policy - in a nutshell, this is:

• Return your item within 30 days of the purchase date
• It must be in a sellable condition - you may be charged for damaged goods
• Use a tracked mail service; your refund will be processed once the tracking number is verified.
• You are responsible for the cost of return shipping.

If your module arrives with a broken or damaged panel, let me know ASAP and I'll sort you out with a replacement.

Repairs work a bit differently - sometimes things don't work and I get that it's annoying, and it's always a risk with handbuilt electronics. Although I test every module before shipping, sometimes things just fail to work.

If something is faulty, then in the first instance let me know about it - sometimes it can be 'operator error' and I can put you right. In the event of a genuine electronic SNAFU then chances are that I'll be able to repair your module if you ship it back to me. If I have a replacement in stock then I will ship that to you on receipt of tracking number for the returned modules. I will usually carry out repairs free of charge.

In the event that your module is irrevocably broken or unrepairable or I have no suitable replacement in stock then I'll issue you a refund.

As with returns, you are responsible for the return shipping cost.

Unfortunately, I am unable to repair third-party gear.

I am willing to take on custom work, within reasons - if you want a module which nobody else can provide or is just plain weird, then I may be able to help you.

Please contact me via Etsy (use the 'Request custom order' button on the shop homepage) in the first instance, but please bear the following in mind:

• Know what you want - I'm willing to do a certain amount of legwork, but time is money; I will not try and second-guess your requirements - therein lies disaster.
• Custom orders are non-refundable once the circuit boards have been sent off for fabbing. Payment is due prior to fabbing, once you have 'signed off' on the design.
• Due to limitations imposed by the fab, the minimum board run is 3 - in other words, you'll get three modules. Whether you receive them pre-built or in kit form will be discussed prior to the order being finalised. The base cost will include one fully assembled module.
• If you order complete modules, panels will be 3mm laser-cut perspex by default - I can get metal panels but they are considerably more expensive.
• Prices will vary considerably depending on design. Starting prices are usually around £125 for simple designs - this accounts for my time, parts, panels and board fabbing. Additional work will be carried out at a rate of £15/hour or part thereof, but not without prior approval.
• Custom orders get free worldwide shipping. Domestic orders will use Royal Mail Special Delivery, international orders will use Royal Mail International Tracked and Signed. These are fully insured services. Couriers are unreliable, so I tend not to use them