FAQs (Frequently Asked Questions)

  • Do your prices include VAT?
    No - I am not registered for VAT as my annual turnover is well below the UK threshold. Overseas orders may be subject to VAT and additional sales taxes beyond my control. 

    Some taxes, such as Australian GST, are taken 'at source' by Shopify - others, such as customs charges and VAT, may be applied by your national mail carrier.

    As I am not VAT registered, I cannot provide VAT invoices.

  • Do you do repairs?
    Only on stuff that I've built.
    Enforced obsolescence sucks so I try and make things repairable.

    I don't repair third-party gear - the liability issues are too much hassle, plus there's the difficulty of sourcing potentially obsolete parts. There are people who specialise in repairing vintage gear - your chosen search engine will be useful here.

  • Do you offer modules in other form factors?
    No. I may consider custom jobs in other form factors though.
  • Why don't you offer metal panels?
    Cost.
    If you're hell-bent on having metal faceplates then I can supply design files and you can make your own arrangements.

  • I can't find your gear on ModularGrid ....
    I am not a habitual user of ModularGrid - if one of my modules isn't there and you want to add it, go ahead.

  • Do you ship to ....
    It depends.

    Due to the compliance requirements of the European GPSR regulations I am unable to ship to the EU/EEA and Northern Ireland.

    I will not ship packages to Israel or the United States under any circumstances. Check back in a couple of years.

    Non-UK customers may be subject to additional import duties/surcharges - paying these is your responsibility. Unfortunately, I cannot predict the level of any such charges as they vary from country to country.

  • Regarding returns ...
    Sometimes things don't work, and that sucks.

    If your module is faulty, contact me and return the module 14 days of receipt - I reserve the right to refuse any returns outside of this period. You will find the returns address on your shipping label. Where possible I will offer a replacement.

    If you're returning a module which isn't faulty (eg. "I didn't like it" or "it's not what I was looking for") then I reserve the right to charge a re-stocking fee.

    Discounted items are not eligible for refunds - you'll get store credit instead.

    In any event, you are responsible for return shipping and insurance.

  • My module has stopped working ...
    That's unfortunate - sometimes these things happen. Because I try to keep my module designs relatively straightforward there's a pretty good chance I'll be able to repair it for you (or I can give you guidance so you can repair it yourself)

    If you're the original owner then I'll generally do the repair for free (have your order number handy) - if you bought the module second-hand then repairs are chargeable. Unrepairable modules are dealt with on a case-by-case basis.

    Again, you're responsible for return shipping (see above)