Hand-built and bespoke Eurorack

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Hand-built and bespoke Eurorack
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FAQs (Frequently Asked Questions)

For information regarding bespoke jobs, see here

FAQs - frequently asked questions. If you have a query then this is your first port of call.

  • Do you offer kits?
    No.
    I have enough on my plate designing, building and testing the stuff that I sell without adding component-level inventory management to my list. Unfortunately, this is unlikely to change any time soon.

    The best you'll get is PCB/panel sets for self-assembly.

  • Do you have a recording of ....?
    Try here: https://soundcloud.com/yorkmodular

    If you can't find what you're after then try Instagram - some people have made recordings using my gear but I don't keep track of them.

    Audio recordings are done on a very much 'when I get the chance' basis and even then they're done in one shot with very little post-processing other than fading in/out and/or removal of longer periods of silence - the quality usually stinks.  I'm terrible at videos so I just don't bother with them.

  • FR-4 panels? What the heck are they?
    Panels made from PCB material.  As it turns out, 1.6mm FR-4 is a surprisingly good panel material which is considerably cheaper than metal even if it is subject to the same constraints that apply to PCB manufacturing. Wikipedia has the fine detail right here.

    Panels will usually be a dark purple (RAL4007, or thereabouts) for larger runs, and dark grey (RAL7016-ish) for 'initial' or short runs. In both cases, lettering is ENIG gold. Default colour for most modules is purple, since I can get a good discount for large runs - where there's a choice, purple and grey will be offered as variants.

    I am unable to do one-off runs of grey panels.

  • Why don't you offer metal panels?
    Cost.
    Sub-mm metal fabrication on a small scale is insanely expensive.

  • I can't find your gear on ModularGrid ....
    There may be some of my modules on there, but you'll have to dig around for them.  Any information on my modules you do find will have been put there by someone else - I am not a habitual user of ModularGrid.

  • Do you ship to ....
    Probably - if you're prepared to pay the shipping costs, then I'll ship to you, with a couple of exceptions:

    1. DUE TO EXCESSIVE DELAYS, ORDERS TO JAPAN, AUSTRALIA AND NEW ZEALAND ARE COURIER ONLY AT PRESENT - I AM KEEPING THE SITUATION UNDER REVIEW.

    2. Due to an unacceptably high level of returns I am unable to ship to German Packstation addresses or Amazon Lockers. Specifying such an address will delay your order until you can supply an alternative shipping address.

    RUSSIAN AND JAPANESE CUSTOMERS: Please supply your address in English - Royal Mail are seemingly unable to process addresses in non-Latin characters. Not doing this will delay your order (whilst I can read Cyrillic characters reasonably well, Japanese is another matter entirely ...)

  • If I order something, can you put a low amount on the customs form so I can avoid paying duty/fees?
    No - I will not falsify customs documents.
    Customs documentation will reflect the true value of the shipment, without exception.

  • Regarding returns ...
    In the event of something not working, let me know - despite my best efforts, faults can happen and electrons are notoriously fickle beasts. Sometimes it can be 'operator error', other times it can be a genuine fault - in either event, be nice about it.

    Note that per the returns policy, you are responsible for return shipping costs. In situations where something is clearly faulty, I'll generally process your refund straight away - no muss, no fuss. Please return any faulty modules to me within 14 days of receipt.

    IF YOU NEED TO FILL OUT A CUSTOMS FORM (CN22) FOR YOUR RETURN: make sure that you fill the form out correctly - the goods should be declared as "RETURNED GOODS" with no commercial value.

    If I am liable for any customs fees, these will be deducted from your refund total.

  • Courier shipping is pretty expensive ...
    Yes it is.
    The costs of courier shipping are determined by DHL; Fedex or UPS would cost even more. I don't have nearly enough volume to negotiate rates so it is what it is. On the plus side, you do get your stuff within 2-3 days.
  • My module has stopped working ...
    That's unfortunate - sometimes these things happen. Because I try to keep my module designs relatively straightforward there's a pretty good chance I'll be able to repair it for you. More often than not, this will be done free of charge. Obviously, for this to happen you'll need to return the module to me - see the FAQ 'Regarding Returns' (above) for more info.

    You don't need to send stuff back via super-mega priority mail - a simple tracked service is adequate.

    Note that you are responsible for the cost of return shipping - in the event of a module being irrevocably knackered and no replacement being available I'll do you a refund.

  • Are you really a one-man operation?
    Yep.

  • Do you really hand-build all your modules?
    Yes.

  • Do you do trade shows/demos/etc.?
    Nobody's ever asked, but if they did I'd probably decline - I don't like crowds.