Do your prices include VAT?
No - I am not registered for VAT as my annual turnover is well below the UK threshold. Overseas orders may be subject to VAT and additional sales taxes beyond my control. Note also that the de minimis VAT threshold was abolished in July 2021.
Some taxes, such as US sales tax and Australian GST, are taken 'at source' by Shopify - others, such as customs charges and VAT, may be applied by your national mail carrier.
As I am not VAT registered, I cannot provide VAT invoices.
Do you do repairs?
Only on stuff that I've built - I do not repair third-party gear under any circumstances. If you are the 'original' owner of a module then repairs will generally free of charge. If you bought one of my modules second hand, any repair will be charged at £15/hr or part thereof.
Do you offer kits?
Not any more - PCB/panel sets are as good as it gets.
Why don't you offer metal panels?
Sub-mm metal fab is very expensive at the scale I work at.
I can't find your gear on ModularGrid ....
There may be some of my modules on there, but you'll have to dig around for them. Any information on my modules you do find will have been put there by someone else - I am not a habitual user of ModularGrid.
Do you ship to ....
Probably - if you're prepared to pay the shipping costs. Note that non-UK orders may be subject to additional tariffs, taxes and duties which are beyond my control - these vary between countries; your local tax authority should be able to give you more information.
I will not dispatch to PackStation or Amazon Locker addresses - Royal Mail Global Logistics do not have access to these, and any packages to such addresses would be returned.
If I order something, can you put a low amount on the customs form so I can avoid paying duty/fees?
No - I have a legal obligation to correctly represent the true value of the shipment on the customs documention. I will do this without exception.
Regarding returns ...
In the event of something not working, let me know - despite my best efforts, faults can happen and electrons are notoriously fickle beasts. Sometimes it can be 'operator error', other times it can be a genuine fault - in either event, be nice about it.
Note that per the returns policy, you are responsible for return shipping costs.
Please return any faulty modules to me within 14 days of receipt - I reserve the right to refuse any returns outside of this period. You will find the returns address on your shipping label.
RETURNED MODULES MUST INCLUDE ALL THE FIXINGS (screws, washers, power cables) - IF THEY AREN'T, I WILL DEDUCT THEIR VALUE FROM YOUR REFUND.
IF YOU NEED TO FILL OUT A CUSTOMS FORM (CN22) FOR YOUR RETURN: make sure that you fill the form out correctly - the goods should be declared as "RETURNED GOODS" with no commercial value (some CN22s have a tickbox for 'returned goods' - others don't). If I am liable for any customs fees, these will be deducted from your refund total.
Why is shipping to the US so expensive?
They jacked up their 'last mile' delivery costs by 100% and this was passed on by Royal Mail (and probably other carriers too). As a result, shipping to the US now costs around 20% more than it used to.
My module has stopped working ...
That's unfortunate - sometimes these things happen. Because I try to keep my module designs relatively straightforward there's a pretty good chance I'll be able to repair it for you. More often than not, this will be done free of charge. Obviously, for this to happen you'll need to return the module to me - see the FAQ 'Regarding Returns' (above) for more info.
You don't need to send stuff back via super-mega priority mail - a simple tracked service is adequate.
Note that you are responsible for the cost of return shipping - in the event of a module being irrevocably knackered and no replacement being available I'll do you a refund.
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