TL;DR - Royal Mail have (again) proven themselves chronically unable to adapt to the current situation so I am working on moving away from them completely - this will, however, take time.
IF YOU NEED ANYTHING QUICKLY, CONSIDER USING DHL FOR SHIPPING - IT'S EXPENSIVE, BUT THEY CONSISTENTLY RESPECT THEIR 2-3 DAY DELIVERY TIMEFRAME.
(and before anyone asks, both UPS and FedEx are more expensive than DHL)
My current plans involve using Hermes Door-to-Door for domestic orders, with higher value items being sent via DHL Domestic. The latter is as good as Royal Mail Special Delivery but about a quid cheaper, with a flat rate up to 5kg.For the forseeable future, shipments to the following countries will be via DHL only:
15/3/21 - Unless you've been living on Saturn for the past 5 years ago, you'll know that the UK is no longer part of the European Union. I voted Remain, so don't shoot the messenger.
This means that EU orders may attract additional customs and/or brokerage charges - you, the purchaser, are responsible for the payment of these. Although tariffs are generally pretty low, I have no control over what will get charged, much less give estimates.
Of course, you have the right not to pay these charges, in which case you don't get your stuff. Any orders returned to me because of this will be refunded, but any customs/brokerage charges incurred by me will be deducted from your refund amount.
1/2/21: DHL have introduced their 'Brexit Surcharge' which, at £0.25/kg doesn't sound too bad (my average parcel weight is less than 0.5kg) until you factor in a minimum charge of £5 - this, combined with things like VAT mean that the cost of shipping to the EU27 countries has increased.
Needless to say, I'm looking at alternative courier options - Royal Mail rates are largely unchanged, at least until March, but their propensity to shut down everything when someone has a cough means that they're unreliable at best.
EU customers should also note that their orders may attract additional customs charges - I have no control over these and are nearly impossible to predict. In addition, you may also be charged a clearance fee - again, this will vary between countries and couriers.
My returns policy is unchanged, but I will not reimburse customs charges or clearance fees. In addition, if I incur any customs charges as a result of a returned/refused order then these will be deducted from your refund total.
30/12/20: Royal Mail services to Europe are now back, for now at least, but are likely to be delayed. International mail to Canada and Australia is extremely slow.