Hand-built and bespoke Eurorack

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International returns

International returns can be a pain, so I endeavour to make things a little bit easier.

The terms are broadly the same as for domestic (UK) orders - if your stuff isn't doing it for you then you can return it, in usable condition, within 14 days of receipt for a refund.

However, please bear in mind the following:

  • You are responsible for return shipping costs - you don't have to use a super-duper mega-priority service unless you want to, but given how screwed up mail seems to be at present please consider using a tracked service at the very minimum.

    Email me your tracking number so I can keep an eye on its progress.

  • Once I receive your tracking number, the return window is closed so don't worry if it looks like your package may take more than 14 days to reach me; this will not affect the final outcome.

  • If you need to fill in a CN22 form for customs, standard practice is to list the contents as RETURNED GOODS with no commercial value. If I get hit with customs/import duties as a result of incorrect docs, this amount will be deducted from your refund amount.

    If you decide to reuse the original packaging for your return, and I'd encourage you to do so, remove any trace of the existing CN22 and tracking label just to be on the safe side.

  • Refunds will not be given for damaged/modified items or part-built boards.

  • Your refund will be processed on receipt of your returned order - you will receive it via whatever payment channel you originally used (eg. Paypal, Apple Pay etc.etc.) - I have no control over this.

    If your payment goes back to an 'invalid' source (eg. expired credit card, dead Paypal account) then you'll need to contact the payment processor in order to release the funds. I can't do this on your behalf for what I hope are obvious reasons.